On the day you leave your old home, please phone us with your final reading and settings from your meter. Let us know if you are unable to read your meter for whatever reason. We may need to have someone send round to reset the meter for the new customer moving in.
You will need to give 48 hours’ notice if you want us to come round to read your meter on the day you move out. Without sufficient notice you may be charged for us to come out.
We will also need to know your new address so we can send you your final bill and balance.
Let us know when you are moving house, as you will need to take over responsibility for the energy supply there. When you call, we will ask you to give us readings on your new meter and tell us the settings it displays so we can have you set up with the right card or token. It is possible that we may need to send someone round to reset the meter so please give us 48 hours’ notice. Without sufficient notice you may be charged for us to come out.