Repaying an outstanding bill

It is important that you know that your meter uses your money in two ways:

  • To pay for the energy you use
  • To collect any arrears you may owe from past bills

If a previous bill is being collected, in nearly every case your meter will tell you how much you still have to pay. With a Smartcard meter however you should call the Pay As You Go help-line whose numbers you can find above. When your bill is cleared the meter will automatically stop collecting the extra amounts.

If you are repaying a past bill and your circumstances change such that it makes it hard for you to make repayments, then please phone the Pay As You Go help-line for advice.

Back to articles