Step 1 – Contact us

We have a helpline – 0800 458 7689 – open from 8.30am to 5pm Monday to Friday, where you can talk to people who are ready to help and answer any question you have.

When you telephone us with a problem, our adviser will attempt to resolve matters with you while you are on the call. However, if necessary your complaint will be escalated to our Customer Service Manager. We want to agree a solution by 8pm the following working day.

If you prefer, you can write to us with your problem by e-mail or post as follows:

Ebico Ltd
The Carpenter’s Workshop
Units 2A & 2B
The Sawmills
Swan Lane
OX29 8ET

We aim to fully resolve matters by 8pm the following working day after we receive your letter or e-mail. Please include your name, account number and/or full address so we can contact you back. We may try to contact you by telephone to help with this resolution. Other parties may be contacted to resolve your complaint, for example SSE our supply partner.

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