The information we give to you (whether verbally or in writing) will be:

  • complete, accurate and truthful.
  • in clear and plain language.
  • related to products and/or services that are appropriate for you.
  • fairly presented, with the most important information highlighted to you.

Our bill design provides you with a bill that’s easy to understand at a glance, so you can clearly see the energy you’ve used and how much it costs.

Our bills are available in Braille and large print. If you need your bill in one of these formats, please get in touch.

Our new website has been designed with you, our customers in mind. We’ve reviewed all the content so that it is written in plain English. We hope it lets you make an informed choice about the products and services that are right for you, at a time that’s convenient.

You can get an estimate of your annual energy costs based on our energy plan quickly and easily on our website. If you know how much gas or electricity you have used in the last year, we can provide a more personalised estimate suited to your individual circumstances.

You can also now apply to join Ebico over the phone. Please call 0345 072 1940. Calls to 03 numbers cost no more than calling 01 and 02 prefixed numbers. For specific call charge details please check with your own provider.

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