There are different types of meter for gas and electricity. The type you have in your home will depend on where you live and the system used by your local power distributor. It is important that you know how they work and what their plus points are so you can make an informed decision about whether you have the right meter for you.
Quantum meter (gas)
This is the only type of meter used for gas supply. When you switch to Ebico, our supply partner will provide you with your own personal Gascard which you must take with you every time you go to charge up your meter. It contains information to ensure that the money you pay goes toward your own gas account and not to anyone else’s. So it is important that you only use your own card as that is the only one that will work with your meter.
If you move into a property with a gas meter, we will need to send you a new Gascard; until it arrives you’ll be able to use the emergency credit facility. If the card does not arrive within a week then ring the relevant help-line number above and they will deal with it. If you move out of a property with a gas meter please send us your new address so we can send you a final bill, then please return your card to:
Siemens, Stephenson House, Killingworth, Newcastle-Upon-Tyne NE12 0EH.
Key meter (electricity)
A key meter uses a special plastic key that is specially programmed for the specific meter in your home. You take it to your local charging point and buy electricity in multiples of £1. When you switch to Ebico, our energy supply partner will send you a new key that programmes your meter to the energy plan you have taken.
This sort of meter tells you exactly how much electricity you have left and can also give you meter readings, service charges and money you may still owe. If prices change then the meter automatically updates itself. It will also take into account any money you repay from past bills.
Smartcard meter (electricity)
With this meter we will supply you with a card with a chip on it that you take to a charging point to load up with electricity in multiples of £1. When you switch to Ebico, you will have your meter automatically updated with the energy plan you have purchased. If prices change or if you repay money owed from past bills then your meter will be updated accordingly.