Understanding your bill

We understand that you might not always be able to read your bills and if that’s the case, don’t worry. OUr supply partner can provide your bill in a number of formats to suit you.

Large print bills: If you have trouble reading your bill, can be sent to you in a larger print.

Talking bills: If you’re partially sighted or blind, our supply partner’s talking bill service can help. An advisers will call you, read a summary of your bill and answer any questions you may have.

Braille bills: If you’d like your bills and letters in braille, just let us know.

Textline: If you’re a textphone user, you can call Textline on 0800 622 839. The lines are open between 8am and 8pm Monday to Friday and between 8am and 2pm on Saturday.

Relay service: This service is available nationally and allows you to make and receive calls in text format. If you use this service, we’ll ensure you’re charged no more than if you’d called us directly.

Help from others: If you have a friend, family member or carer to help you, SSE can arrange to send all bills and correspondence to them.

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