Using emergency credit

You can continue to use gas or electricity for a short time until you are able to buy credit for your meter. It will be set with an emergency credit level no lower than £5 (for electricity) or £2 (for gas) until you are able to buy more credit. The amount of credit will depend on where you live. Your user guide will tell you how to access emergency credit if your supply runs out but note that you will need to repay this money when you next buy credit. Only when all your emergency credit has been paid off will your meter return to credit. If you have used all your emergency credit, you cannot use it again until it has been fully repaid. If you have any further questions, then please contact the help-line of our supply partner SSE (see numbers above).

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