Visiting your property

Our supply partner tries to visit you twice a year to take meter readings. But there could be times when you’ve asked them to send a meter reader or engineer. All staff carry identification to prove that it’s safe to let them in your home.

Because we want you to feel comfortable and secure when they call, they offer additional services to give you that extra peace of mind.

Knock and wait: If you find it difficult to answer your door quickly, don’t worry. With their ‘knock and wait’ service our supply partner let their staff know that you need a little longer to answer the door.

Password scheme: A free password scheme to protect you against bogus callers. Our supply partner will make sure that your password is only given to staff members who need to know it. They’ll say your password when they call so you’ll know it’s safe to let them into your home.

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