We’re committed to treating customers fairly. In particular our customer service team here at Ebico is dedicated to ensuring that our customers are central to everything we do.
We have developed an enhanced Disability and Equality Act training package for customer service and sales employees. This will ensure that our teams are better equipped to identify vulnerability, are able to adapt our service to ensure customers are given the most support possible, and have a sound understanding of the legislation
Working closely with the Dementia Services Development Centre (DSDC) at Stirling University we have prepared a guide for all employees to assist in dealing with customers with dementia, as well as a booklet containing practical tips for those caring for someone suffering from dementia. In addition, specialist teams have received additional training from the DSDC.