We will behave and carry out any actions in a fair, honest, transparent, appropriate and professional way

Working together with our supply partner SSE, we listen to employees who are in contact with our customers each day. We make it easy for employees to keep us informed about the areas where we could do more to treat you fairly.

We continue to work closely with organisations such as Citizens Advice, NEA and the Department for Energy and Climate Change. These organisations help us to understand customers’ needs and keep our customers at the forefront of everything we do.

Our mission at Ebico is to help those who are affected by fuel poverty. One of the ways we do this is through our Trust. The Ebico Trust regularly invites applications for funding from organisations that wish us to support projects that tackle fuel poverty in sustainable ways. It funds a range of projects from providing advice or guidance, to making practical and sustainable improvements to the conditions of properties occupied by those affected by fuel poverty.

In the six short years that the Ebico Trust has been in operation, we have donated over £1 million in grants to support projects that tackle fuel poverty across England, Scotland and Wales. This financial support has enabled these community projects to help thousands of people in fuel poverty and train-up local energy advisers who continue to do this important work.

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