We did it again – we’re the fastest in answering our customers’ calls!

Which?, the largest consumer body in the UK, again put energy suppliers call waiting times to the test. The results are in, and we remain the fastest energy provider to answer our customer calls for the third year in a row.

We know how annoying it can be to be kept on hold for a long time. That’s why we continue to work hard to make sure that our customers are not left hanging on the phone for a long time.

Whilst it is continuous hard work, we pride ourselves in making customers our priority and making sure that we are easily accessible when they need us.

“We know that consumers have many suppliers to choose from now, but we’re confident that the priority Ebico gives to helping our customers, demonstrated by this result, will continue to enable us to stand-out.  This is achievement is a testament to strong behind-the-scenes teamwork to deliver a great service to customers” said Ebico MD, Phil Levermore.

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The full article is available here.

 

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