Moving to a new home

If you are moving home it is easy to transfer your energy plan to a new property. All you need to do is follow the procedure below.

Let us know you’re moving home by calling our Home moves team on 0800 072 7204 and we’ll take care of everything for you. We’re open Monday to Friday 8am to 8pm and Saturday 8am to 2pm. If your property has a pre-payment meter then you should ring 0800 072 7219.

We’ll need to know your moving date and your new address. If you’ve already moved, we’ll also need your closing and opening meter readings.

Existing customers

The day you move out, you need to take closing meter readings at your old address and opening meter readings at your new address. Let us know what they are so you don’t pay for energy other people use.

We’ve made it easier for you to bring Ebico with you with one simple phone call.

You will need:

  • Date of move
  • Final readings (if the move out date has passed, please note we require the final readings before we will send SSE the details)
  • If you wish for us to transfer the account to your new address, please also confirm the readings at your new address
  • The meter serial number at your new address (often found by the barcode)
  • An email address or a contact telephone number
  • Finally call the relevant number below:

New property has credit meters – 0800 072 7204

New property has pre-payment meters – 0800 072 7219

Unsure which meters you have – 0800 072 7204

Landlords please call – 0800 072 7248

New customers

We understand when you move home things can be stressful. That’s why we’ve made it is easier for you to switch to Ebico online.

You will need:

  • Your new address
  •  An email address or contact telephone number

To apply now click here.