Our Customer Service

We pride ourselves in offering our customers a personal customer service. We always aim to answer your calls quickly and we don't use automated call machines.

Our customer service team is available for you from Monday to Friday, 8:30am to 5pm. They are based in the UK and aim to answer your call quickly and in person. If your question needs to be passed on to our supply partner, SSE, we will put you through to the right team and explain your issue so you don’t have to describe your question twice.

You can also find lots of information about Ebico and answers to common questions on our website. There are links on this page to information such as how we treat customers fairly, how we make sure the needs of vulnerable customers are met and how we respond to complaints. You can also find practical information about bills, moving house and meter readings.

If our website doesn’t answer your question or if you would prefer to talk to us, you can call us on 0800 4587689 or 01993 608404. You could also email us at info@ebico.org.uk and we’ll get back to you as quickly as we can. We respond to most emails within one working day and commit to responding within three.

We’re always interested in ways to improve our service so please do tell us what you think of us.