Regulatory information

Staying Connected Concise Checklist – click here.

Know Your Rights – click here.

EquiGas & EquiPower tariff customers

Important information about your energy with us – click here.

Quarterly Guaranteed Performance Standards Report – click here.

Ebico General Terms and Conditions for Electric and Gas Supply – click here.

Ebico Customer Complaints Statement and Procedure – click here.

Annual Customer Complaints Handling Report – click here.

Quarterly Customer Complaints Handling Report – click here.

Treating Customers Fairly – click here.

Ebico-Prepay customers

Ebico Service to you – click here.

Ebico Customer Complaints Statement and Procedure – click here.

Ebico Guaranteed Standards of Performance – click here.

Treating Customers Fairly – click here.

Know Your Rights – click here.

The Smart Metering Code of Practice (SMICoP)
SMICoP is the set of rules or standards that all energy suppliers must follow when installing a new Smart Meter. You can read the full SMICoP here, or you can find out more on their website here.

Ebico General Terms and Conditions for Electric and Gas Supply of Ebico PrePay tariff – click here.