Regulatory information

Staying Connected Concise Checklist – click here.

Guaranteed Standards – click here.

Quarterly Guaranteed Performance Standards Report – click here.

Ebico General Terms and Conditions for Electric and Gas Supply – click here.

Ebico Customer Complaints Statement and Procedure – click here.

Annual Customer Complaints Handling Report – click here.

Quarterly Customer Complaints Handling Report – click here.

Treating Customers Fairly – click here.

Know Your Rights – click here.

Ebico Fuel Mix – click here.