Switching Supplier

Switching supplier is easy and, with a little preparation, quick and hassle-free.

Just follow this step-by-step guide.

1. Check if there are restrictions on when you can leave your existing energy plan, as some suppliers will want to charge you a fee if you want to stop a fixed-term supply contract more than 49 days before the end date.

2. Check you that you have the following information to hand:

  • Your postcode
  • The name of your current electricity and gas supplier(s)
  • The name of your current energy plan
  • How much electricity and gas you use in a year (If you’re not sure about this, don’t worry, as you can use the typical figures we give on the quote pages of our website).

NB All the above information will be on your bill or annual statement from your current supplier(s)

3. You will also need your bank details if you wish to pay by Direct Debit.

4. Enter your details in the ‘Quote’ section of our website (Click here). We’ll tell you how much we expect you to be paying per year for electricity and/or gas with the energy plan of your choice, and we’ll give you a statement of the equivalent Tariff Comparison Rate (TCR). The idea of the TCR is that it enables you to compare competing energy deals more easily. However, it is specific to the amount of energy you say you will use and some suppliers may have certain additional charges that are not captured by the TCR.

5. If you like the quote we have offered you, then just accept it and leave the rest to us. You don’t even need to tell your old supplier that you are leaving as we will do that for you when taking over the supply.

6. The switch should take about three weeks. When we’ve got the end date of your contract with your old supplier and the start of your supply with us, we’ll let you know and ask you to give us your meter reading(s) on that day so that your final bill with your old supplier can be calculated.