Key facts

  • Location

    Glasgow

  • Partner

    The Wise Group

  • Timeline

    May 2015 - May 2016

Partners

G HEAT logo-web2

Glasgow Home Energy Advice Team

The Glasgow Home Energy Advice Team (G.HEAT) is a free and impartial energy advice and advocacy service which has operated across the City of Glasgow since 2010. G.HEAT supports the most vulnerable and fuel poor households in a city of which almost 40% are classified as being in fuel poverty (spending more than 10% of their income to heat the home).
The project receives referrals from partner agencies across the city, along with self-referrals from residents, which result in home visits to deliver a full, holistic and bespoke range of energy advice services, which include:

  • Advice and demonstrations of how to operate heating systems more effectively
  • Helping residents understand their consumption and fuel bills
  • Providing “best tariff” advice and helping customers switch to the best tariffs available
  • Acting as an advocate on behalf of vulnerable clients, and dealing with utility providers to resolve problems
  • Negotiating affordable fuel debt repayments and assisting with trust applications and debt write off
  • Referrals for free and low cost measures or grants

In the first five years of delivery, the project has visited more than 12,000 households in Glasgow, returning more than £3m of customer savings through our specialised advocacy work.
The project also provides regular local energy advice surgeries and workshops to help educate partner agencies and support their volunteers on issues relating to fuel poverty.

You can read the first quarterly report here.

You can read the second quarterly report here.

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