Coronavirus (Covid-19) outbreak announcement

Due to the coronavirus (Covid-19) outbreak and the Government’s social distancing advice to protect our staff and wider public we have closed our customer service and sales lines. We continue to monitor the Government’s advice and we will notify our customers once our lines are reopened.

To get a quick quote and switch your energy to Ebico please go to

You can still manage your account online via If you have not registered to manage your account online, yet, you can do so via the same link.

If your fixed term energy plan is coming to an end, or it has come to an end, you can renew your plan via online account management or complete a new application on our website

If you are currently off supply or have an urgent issue topping up your prepayment meter, please text Support to 80818 and we’ll call you back as soon as possible.

The operating hours of our sales line will be 9am-5pm. The number of agents available to take calls has been reduced so it may take longer to answer your call. If you wish to receive a quote and switch your energy to Ebico you can do so also via

If you require assistance in the case of an electric emergency, please dial 105.

If you require assistance in the case of a gas emergency, please dial 0800 111 999.