Website Terms & Conditions

Terms of website use
This webpage (together with the documents referred to in it) gives you the terms on which you use our website (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering.

Please read these terms of use carefully before you start as these will apply to your use of our site. You may like to print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of website use, you should not use it.

Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy, which sets out information about our use of cookies on the site.

If you purchase services from our site, our Terms and conditions of supply will apply to the sales.

Information about us is a site operated by Ebico Ltd (“We”). We are registered in England and Wales under company number 3507095 and have our registered office at The Carpenter’s Workshop, Units 2A & 2B, The Sawmills, Swan Lane, Combe OX29 8ET. We provide energy tariffs to British households through our supply partner Robin Hood Energy Limited registered in England and Wales under company number 08053212 and have registered office at Loxley House, Station Street, Nottingham NG2 3NG; and SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both registered at 55 Vastern Road Reading Berkshire RG1 8BU.
Robin Hood Energy Limited, SSE Energy Supply Limited Registered and Southern Electric Gas Limited are regulated by Ofgem for the supply of gas and electricity.

Changes to these terms
We may revise these terms of use at any time by amending this page. So, please check this page from time to time to take notice of any changes we have made, as they are binding on you.

Changes to our site
Although we are under no obligation to update it, we do seek to keep our site up to date, and so can change the content from time to time. Please note, however, that at any given time any of the content on our site may be out of date.

Whilst of course we try our best, we cannot guarantee that our site, or any content on it, will at all times be free from errors or omissions.

Accessing our site
Our site is made available free of charge.

We try to ensure that our site will be available when customers want to use it, although we cannot guarantee that our site, or any content on it, will always be available, uninterrupted. Access to our site is permitted on a temporary basis meaning that we have the right to suspend, withdraw, discontinue or change all or any part of our site without notice. In these circumstances, we will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

Please ensure that anyone who accesses our site through your internet connection is aware of these terms of use, and other applicable terms and conditions, and that they comply with them.

Our site is aimed at people residing in Great Britain, to whom we offer our services.

Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you has gained knowledge of your user identification code or password, you must promptly notify us at

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use only.

Limitation of our liability
To the extent permitted by law we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.

While we take precautions in accordance with good industry practice, we do not guarantee that our site will be secure or free from bugs or viruses.

You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact us on

Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law
Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Contact us
To contact us, please email

Thank you for visiting our site.