Two years on and we’re still No.1

Which?, the largest consumer body in the UK, again put energy suppliers call waiting times to the test. The results are in and…

No one likes to be left hanging on the line. That is why, at Ebico, we aim to answer our customer calls as quickly as possible.

“We know that we have a growing number of competitors in the home energy market, so we’re determined that we deliver to our customers the very best experience we can. We start by getting the basics right, such as answering calls promptly, whether they are from our existing customers or potential new customers”, said Ebico MD, Phil Levermore.

“We like our customers calls to be answered quickly, so we ensure our contact centre is well staffed” said Lucy, Ebico Customer Service Team Leader. “I know how it feels when someone speaks to you in technobabble”, she added, “so we make sure that we speak to our customers in plain language. It is great to see that our hard work is paying off and we’re very proud of the results that we have achieved – and, hopefully, our customers recognise this too”.

Apart from answering our calls quickly Ebico scores highly in The Which? Energy Supplier Customer Satisfaction Survey. Last year, customers placed us in the

top 3 energy suppliers by customer satisfaction. For more information click here.

Based on 528 calls to 22 energy suppliers In September and October 2015. Which? called each energy firms’ customer service number 12 times each at set times of the day, and recorded the time it took to speak to a human being. The same was done for their sales number. They then calculated the average time as the median of the 12 calls.

Based on 528 calls to 22 energy suppliers In September and October 2015. Which? called each energy firms’ customer service number 12 times each at set times of the day, and recorded the time it took to speak to a human being. The same was done for their sales number. They then calculated the average time as the median of the 12 calls.

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