Project Nexus

All gas customers who register to switch gas supplier between the 3rd May 2017 and the 28th May 2017, including those switching to Ebico Zero or Ebico PrePay, will experience a slight delay in their switch, as against normal transfer times. However, all customers will be brought on supply within 6 weeks of their registration date. Dual fuel customers who switch during this time will experience slightly different supply start dates for their electric and gas supplies.

Supplies for customers will remain uninterrupted during this period, including those in the process of switching between suppliers, and all emergency metering services and engineer visits will continue as per normal.

For further information please see the information provided on the OFGEM website: